Since we began operations in 2006, Email a Prisoner has become a vital tool for family and friends to maintain strong family ties. We complement the current methods of prisoner communication whilst respecting the security arrangements necessary in the transferring of prisoner communication and data.
In November 2009 we received a positive evaluation from NOMS (National Offender Management Service) and currently we operate in 100% of secure establishments, covering all categories of prisons.
After the user has registered on our website, created their account and completed their profile, they can then set up recipient details and begin sending emailed messages. Once messages are sent, our software encrypts and reformats them before redirecting to the prison of choice — usually within minutes.
Once received in the prison (via a secure encrypted file), the messages can be printed in one go, processed in the usual manner, and delivered to prisoners alongside their other daily correspondence.
Implementation
As mentioned this is a totally free service and our only requirement is for a dedicated functional mailbox, that's it. We supply all consumables, posters for public and non-public areas, flyers to relay our service and envelopes for the printed messages. We'll even supply the ink and paper to print the messages.
Up and down the country security departments and OSGs have commented on the simplicity but effectiveness of our service. We are so confident in our service that we will happily put you in touch with establishments already benefitting from our free Email a Prisoner service.
Please view the locations page to view current operational establishments.
As soon as you receive our materials, service can begin at your convenience. Please help us to ensure all families of prisoners have the same option to maintain strong contact.
It has been extensively documented that prisoners who receive regular communication are six times less likely to reoffend — are you doing your bit?
For additional information, enquiries or expressions of interest please call 03333 44 18 16.
Prison Staff Comments
"Your service towards us is exemplary. Our requests for stationery are met by return of post and any technical queries that we have had in the past are also attended to quickly. Continue the good work which enables us to deliver an equally good service to the prisoners..."
– Postroom, HMP Guys Marsh
"Since we started using the service, both the incoming and outgoing emails have steadily increased month on month, saving on postage charges due to a reduction in outgoing prisoner 'free weekly letters'.
The electronic equipment you supplied was and still is first class.
Prisoners have responded positively, with regular contact helping relieve stress and anxieties.
Feedback from the Security Governor and Number One Governor has been very positive, and I look forward to continuing to work closely with your team."
– HMP Ranby
"The Email a Prisoner service has made a huge difference to our prisoners and their ability to maintain family ties.
Prisoners who previously struggled to receive mail — such as those with busy or overseas families — are now able to communicate much more freely and are extremely grateful."
– HMP Drake Hall
"Since the start of the service at HMP Peterborough, we’ve found it to be an excellent way for families to keep in touch.
It's cheaper than first class post and not affected by postal strikes.
Messages are secure, reliable and received the next day.
One of the best services undertaken by this prison to date."
– HMP Peterborough
"Nearly 40,000 emails received and processed to date, with minimal problems.
This service has sped up communication, particularly for prisoners with families abroad.
It's cheaper than a stamp, provides better security, and messages are easier to process thanks to typed content.
We now have a complete, comprehensive audit trail and more stringent security checks than traditional mail."
– HMP Wandsworth
