Terms and Conditions

1. Introduction

  1. These website terms of use apply to the entire contents of the websites under the domain names www.secure-payment-services.com and www.secure-payment-services.co.uk each referred to as the "Website" and to any correspondence by e-mail between us and you. Please read these terms of use carefully before using the Website. Using the Website indicates that you accept these terms of use regardless of whether or not you choose to register with us. If you do not accept these terms of use, do not use the Website. These website terms of use are issued by Unilink Technology Services Limited (registered in England and Wales, registration number: 06406028) whose registered office is at Europoint House, 5 Lavington Street, London, SE1 0NZ. ("us" "we" "our").
  2. You may access most areas of the Website without registering your details with us. Certain areas and services of the Website are only open to you if you register.
  3. By accessing any part of the Website, you shall be deemed to have accepted these terms of use in full. If you do not accept these terms of use in full, you must leave the Website immediately.
  4. We may revise these terms of use at any time by updating this posting. You should check the Website from time to time to review the then current terms of use, because they are binding on you. Certain provisions of these terms of use may be superseded by expressly designated legal notices or terms located on particular pages of the Website.

2. Use of the website

  1. Prices appearing on the Website are not offers either from us or any applicable third parties. They are an invitation for you to make an offer. Please read the terms and conditions of the relevant product or service before entering into a transaction on the Website.
  2. You are permitted to print and download extracts from the Website for your own use on the following basis:
    1. No documents or related graphics on the Website are modified in any way;
    2. No graphics on the Website are used separately from accompanying text;
    3. and Our copyright and trade mark notices and this permission notice appear in all copies.
  3. Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms of use, any use of extracts from the Website other than in accordance with paragraph 2b above for any purpose is prohibited. If you breach any of the terms in these terms of use, your permission to use the Website automatically terminates and you must immediately destroy any downloaded or printed extracts from the Website.
  4. Subject to paragraph 2b, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company's prior written permission.
  5. Any rights not expressly granted in these terms of use are reserved.

3. Website access

  1. While we endeavour to ensure that the Website is normally available 24 hours a day, we shall not be liable if for any reason the Website is unavailable at any time or for any period.
  2. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

4. Payments and delivery

  1. Whilst we take care to ensure every payment sent is allocated there may be instances in which the sending and delivery of a given payment may not be possible due to factors within a prison establishment which are outside of our control.
  2. Payments will not be delivered if your recipients number is incorrect.
  3. Payments will not be delivered if your recipient is not in the establishment you have chosen.
  4. You may need to be authorised by the prison to send payments to your recipient. Please check with the prison.
  5. We reserve the right to suspend you and your recipients accounts if you dispute any payments with your card issuer. We may be unable to reinstate suspended accounts.
  6. The current fees are subject to change without notice, however, any price changes will clearly be displayed on our website.
  7. We shall not be held responsible for payments withheld from delivery by a given prison. This maybe for reason outlined in 4b to 4d or for reasons specific to the establishment/the prison service.
  8. Individual prisons and/or the prison service retain the right to refuse registered users access to this service without notice and without explanation.

5. Links to and from other websites

  1. Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed any of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk and we shall have no liability to you for any failure on the part of the operator of the linked website or any of its suppliers to fulfil any obligation owed to you or for any defective or deficient product or service any of them might supply to you.
  2. If you would like to link to the Website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions:
    1. You do not remove, distort or otherwise alter the size or appearance of our logo;
    2. You do not create a frame or any other browser or border environment around the Website;
    3. You do not in any way imply that we are endorsing any products or services other than its own;
    4. You do not misrepresent your relationship with us nor present any other false information about us;
    5. You do not otherwise use any of our trademarks displayed on the Website without our express written permission;
    6. You do not link from a website that is not owned by you; and
    7. Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
  3. We expressly reserve the right to revoke the right granted in paragraph 6b for breach of these terms of use and to take any action we deem appropriate.
  4. You shall fully indemnify us for any loss or damage we suffer or any of our group companies suffer for breach of paragraph 6b.

6. Registration

  1. Each registration is for a single user only. The single user may be private individual or an organisation. We do not permit you to share your user name and password with any other person nor with multiple users.
  2. Responsibility for the security of any passwords issued rests with you or your organisation.

7. Disclaimer

  1. While we endeavour to ensure that the information on the Website is correct, we do not warrant the accuracy and completeness of the material on the Website. We may make changes to the material on the Website, or to the products and prices described in it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update such material.
  2. Other than any service you decide to accept on separate terms and conditions from us, the material on the Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms of use might have effect in relation to the Website.

8. Liability

  1. We, any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.
  2. Nothing in these terms of use shall exclude or limit our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
  3. If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

9. Data protection

  1. For the purposes of data protection legislation within the United Kingdom you hereby consent to our processing of "personal data" (as defined by the Data Protection Act 1998) by submission of your personal information on the Website and we agree that we will treat the personal data as confidential.
  2. You acknowledge and agree to be bound by the terms of the Privacy Policy.

10. Governing law and jurisdiction

  1. These terms of use shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the English courts.

11. Miscellaneous

  1. If any part of these terms of use are unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms of use will not be affected.
  2. These terms of use set out the whole of our agreement relating to use of and access to the Website. They may not be varied by you at any time. Nothing said by any person on our behalf should be understood as a variation of these terms of use or an authorised representation about the Website or the nature and quality of items displayed thereon. We shall have no liability for any such representation being untrue or misleading.

12. Refund Policy

  1. We may hold on to you your funds for up to 72 hours awaiting transfer to the prison. If a transfer is not completed within 7 days you will be refunded and the transfer cancelled. Please note that the transfer charges will not be refunded. This does not affect your statutory rights.